Refund policy

Returns & Exchanges 

Items purchased online and shipped

We want you to love your purchase! If you're not completely satisfied, most items may be returned for a refund under the following conditions.

Return Policy

Most items may be returned within 14 days of purchase for a full refund of the purchase price. Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless:

  • We shipped the wrong item, or
  • The item arrived damaged or defective.

For returns valued over $75, we recommend using a trackable shipping service and/or purchasing shipping insurance. We are not responsible for items lost during shipping. No refund will be issued until the item is received.  

To start a return, please email us at admin@blueoxboutique.com

Please do not send your return to the manufacturer.

Return your item to:

Blue Ox Boutique
515 2nd St.
Eureka, CA 95501

Please include your packing slip and ensure that:

  • The item is new, unused, and unworn
  • All original tags are still attached
  • The item is returned in the same condition in which it was received

Once your return is received and inspected, we will process your refund to the original form of payment if the return meets our policy requirements.

If an item is returned with signs of wear, damage, odors, stains, missing tags, or is otherwise not in resalable condition, the return will be denied. If a return is denied, we will contact you. If you would like the item shipped back to you, additional shipping charges may apply.

As a small family business, we appreciate your understanding. We can only accept returns on merchandise that can be restocked and sold as new.

Final Sale Items

The following items cannot be returned or exchanged:

  • Sunglasses
  • Jewelry
  • Intimate apparel
  • Health and personal care items
  • Gift cards
  • All sale and clearance merchandise

These items are considered Final Sale.

Refunds

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed promptly to your original method of payment. Depending on your financial institution, it may take several business days for the funds to appear in your account.

Missing Refunds

If you have not received your refund:

  1. Wait at least 3 business days after receiving your refund confirmation.
  2. Check with your bank or credit card company, as processing times may vary.
  3. If you still have not received your refund, please contact us at admin@blueoxboutique.com

Exchanges

If you receive an item that is defective, damaged, or we shipped the wrong item, please email us at admin@blueoxboutique.com. We will arrange an exchange and cover the shipping costs.

If you would like to exchange an item for another size, color, or style, please email us first so we can help arrange the exchange.

For customer-requested exchanges, the original item must be returned in new, unworn condition with all original tags attached before the replacement item is shipped.

 

In-Store Return Policy

Items purchased in-store or for in-store pick-up

Exchanges Only

We gladly offer exchanges or in-store credit within 10 days of purchase with your receipt.

To qualify, merchandise must be:

  • Unworn and unwashed
  • In original condition
  • With all original tags attached

Final Sale

The following items are not eligible for exchange:

  • Sale & clearance items
  • Jewelry
  • Sunglasses
  • Intimate apparel
  • Health and personal care items
  • Gift cards

No exceptions.

Why?

As a small, family-owned business, every purchase matters. Our exchange policy helps us continue providing quality products, exceptional customer service, and meaningful employment within our community.

Thank you for supporting local—we truly appreciate your business.

You have a friend in the fashion business.

Blue Ox Boutique